Home Car Helpline Crossroads Service Reviews – Read Customers Reviews

Crossroads Service Reviews – Read Customers Reviews

Crossroads Review

Crossroads, a renowned name in the RSA industry has introduced their doorstep car service in Delhi NCR. Seeing the market potential company has started the this service and delivering more than 25  doorstep car services on daily basis. Looking at the higher end demand company has tied up with 30+ multi brand workshops to give boost to service delivery.

Why Choose Crossroads Doorstep Services?

  • Best and Affordable
  • A long traveled and experienced management
  • Doorstep Servicing
  • Pickup and Drop facility in case of workshop service
  • Pre and post payment options
  • Service status tracking mobile app
  • Cost effective (30% less than what you pay at workshop)
  • Price starting from Rs. 2499 only.

Service Features:

  • Trained Mechanics
  • Genuine Parts
  • Company Recommended Service
  • Car Wash @ Doorstep
  • Multi-Brand Car Service


  1. Once I have been stuck on the road and the area was as scary as it was late at night and there was no one to help even I was not able to see any shop on that root, then I called the Crossroad car service. They came and helped me. I like their car service and will also recommend to others.

  2. कृपया आप ओला और उबेर कार सर्विसेज की तरह ऐसा इंतज़ाम करे कि जब शिकायत लिखवाई जाए तो आपकी सर्विस गाड़ी कहा तक पहुंची है उसकी लोकेशन हमारे मोबाइल पर दिखाई दे। जिस से उसको लोकेशन ढूंढने में कोई परेशानी न हो और हमे भी पता रहे कि गाड़ी कहा तक पहुंची है। धन्यवाद

  3. बहुत अच्छी सेवा। ज़रूरत के समय मेरी मदद करने के लिए मैं आपको धन्यवाद देना चाहता हूं। मैं वास्तव में जिस तरह से आप लोगों की ज़रूरत में लोगों की मदद की सराहना करते हैं

  4. I am here to share my experience with crossroad guy. That time I was new in Delhi and got my car punctured in just front of my college and there were not any mechanical. One of my friends has recommended me about crossroad service I called them and send my location. They reached me within 20 minutes and corrected my punctured tire. I don’t know why people don’t share a review or write nonsense about the company I got good service and many people in my knowledge also got the same.

  5. One Friday night my Honda City got locked with keys inside accidentally in outskirts of chandigarh. I called the helpline and phone was answered almost immediately (crossroads helpline). The gentleman listened to the issue with patience and told me to relax and find a safe place to sit and wait (I was with my wife and 3 years old daughter), and help will arrive in half hour, their mechanics came in time and helped me and my family out.

  6. After a seven day vacation we came home to a dead battery. Within minutes of us calling crossroads , Raghav, the man who helped us, showed up. He explained everything he was checking, the things that could have drained the battery, why the battery did drain, and the process as he installed the new one. Although the whole process took about an hour everything was great and we are very appreciative of his services.

  7. सुबह ऑफिस जाने की जल्दी में था कि तभी कार खराब पड़ गई थी क्रॉस रोड्स हेल्पलाइन पे फोन किया और मैकेनिक 25 मिनट में जिन्न की तरह आया और बोनट उठा के न जाने क्या किया कि दो मिनट में कार स्टार्ट। पूछने पे बताया कि कुछ नहीं इंजेटर्स में कुछ खराबी थी अब ठीक है पूरी तरह। कमाल के लोग हैं क्रोसरोडस वाले। इतनी तेज सर्विस तो बस विज्ञापन में ही देखी है।

  8. मेरे पास टाटा इंडिका (पेट्रोल) है जैसे कि सभी जानते हैं कि हर गाड़ी की सर्विसिंग सही समय पे कराने से वो अच्छी चलती है पर समय के अभाव के कारण हम ये नहीं करवा पाते थे ऊपर से अगर वर्कशाप चले जाओ तो घंटों की फुरसत वहाँ बहुत लंबी लाइन लगी रहती है (शायद हम छुट्टी के दिन जाते थे इस कारण ऐसा हो) हम crossroads रोडसाइड असिस्टेन्स की मेंबरशिप पहले से रखता हूँ और जब इन लोगों ने बताया कि इन्होंने घर पर ही गाड़ी सर्विस करने का नया काम भी शुरू कर दिया है तो मैंने तुरंत इनका ऑफर ले लिया अब गाड़ी कहीं खराब हो या रूटीन सर्विस हो मैं बिल्कुल निश्चिन्त रहता हूँ घर पर मैं अपनी सुविधा के टाइम पे कार की सर्विस भी करवा लेता हूँ और मुझे वर्कशॉप जाने का और लाइन में लगने का झंझट भी नहीं उठाना पड़ता और तो और गाड़ी की सर्विस का पूरा काम घर पर मेरे सामने होता है तो मुझे तसल्ली भी रहती है।

    -रामदीन पांडे वाराणसी

  9. In a mid of my journey from Delhi to Meerut, my car would not start on my dinner stop. I called my roadside assistance service crossroads and within half an hour (earlier than the expected wait time!) help arrived. Two nice young man performed a diagnostic test on the car’s systems. They were very honest about the battery showing, it still had some life in it, but pointed out where it had acid leaking. Rather than take a chance on it happening again, I decided to purchase a new battery, which they installed right away. Operators on phone reception were friendly and helpful, called me back with updated information and took a reasonable time to find my exact right location. The service technicians were excellent and really nice, too. Crossroads have been nothing less than excellent.

  10. The battery was dead in my car for a week. Since we had a busy week and another car to drive, we just used it. When I called crossroads yesterday, they said someone would come within 30 mins . They were here 10 minutes before, checked to make sure it wouldn’t charge – I knew that, car is 4 1/2 years old – put in a new battery, and they were gone in 30 minutes. How can you beat that?

  11. मारुति स्विफ्ट से मैं हापुड़ की ओर निकला था कि अचानक लगा कि एक्सीलेटर से उतनी ताकत नहीं जा रही जितनी मैं प्रेस कर रहा था अचानक चलते चलते कार रुक गई कार स्टार्ट थी पर एक्सीलेटर दबाने पे आगे नहीं बढ़ रही थी crossroads को फ़ोन करके मैं कार में बैठ के उनका इंतज़ार करने लगा कुछ ही देर में उनके बंदे आये और चेक किया कि एक्सीलेटर वायर में कुछ समस्या है उन्होंने शायद बदल ही दिया था खैर मेरी कार ठीक हुई और मैं अपने काम से निकल गया ये सर्विस बहुत ही अच्छी है ऐसा लगता है आप अपने साथ ही किसी मैकेनिक को लेकर निकले हों लंबे सफर के लिए crossroads वरदान है मैं तो यही कहूँग।

  12. I have been a member of Crossroads for 10 years and the service and response has always been superior! I am a travel nurse so I drive 75-150 every day. I have used the service for several flat tires, keys locked in car, and dead battery. Each time I called, the person answering the phone was courteous and thorough obtaining my information. The contractors who responded to my calls each time was very prompt, the longest I ever waited was about 40 minutes but average wait time has been about 30 minutes each time I’ve called. My problem was always taken care of and I was on my way.
    I DEFINITELY would recommend this service!

  13. मेरी कार में कुछ खराबी नहीं थी, बहुत अच्छी चलती थी, पर परसों रात पता नही क्या हुआ कि चलते चलते अचानक बंद पड़ गई और फिर स्टार्ट ही नहीं हो रही थी कुछ ने कहा कि शायद बैटरी चली गई है, तो आसपास के लोगों से मदद माँगी कि वे धक्के से स्टार्ट करा दें ऐसा भी करके देखा पर कुछ नहीं हुआ, थक हार के मैंने crossroads को फोन किया जब मैंने उन्हें सारी बात बताई तो फोन लाइन वाले ने मुझे पेट्रोल चेक करने को कहा और जब देखा तो पाया कि पेट्रोल खत्म हो गया था, मैंने इस ओर तो ध्यान ही नहीं दिया था, उसको जब बताया तो उसने कहा कि कोई समस्या नहीं सर आप कुछ देर इंतजार कीजिये हम अभी पेट्रोल भिजवाते हैं, मुझे बहुत आश्चर्य हुआ कि सिर्फ 10 से 15 मिनट में उनके बंदे मुझतक पहुँच गए और पेट्रोल डाल के मेरी कार स्टार्ट कर दी। ग्रेट सर्विस वाकई में।

  14. On Aug 2, 2017 at 11:00 pm I blew my tire on ring road about 75km from my home after waiting about 20 minutes crossroads mechanics arrive. They changed my tire (thank god I had a good stepney) and they guided a safe route to my home too. After this incident I realized that how important to have a roadside assistance and a good roadside assistance like crossroads.

  15. मेरी मोटरसाइकिल का एक्सीडेंट हुआ तो मैंने crossroads को फोन किया उन्होंने सबसे पहले पूछा कि आप ठीक हैं? मैंने बताया हाँ मैं ठीक हूँ पर यहाँ कोई भी टेम्पो आदि नहीं है जो मेरी मोटरसायकल को कहीं पहुँचा सके तो उन्होंने कुछ ही देर में अपनी टोइंग वैन भेज दी और मुझे भी अपने साथ बिठा के घर छोड़ा रास्ते मे उन्होंने मुझसे फर्स्ट एड के लिए भी पूछा और पानी। बिजनेस के साथ इंसानियत भी क्रॉसरोडस की पहचान है ये मुझे उस दिन पता चला। मैं इस कंपनी को अपने सारे दोस्तों और जानने वालों में रिकमेंड करता हूँ।

  16. I’ve been a member of crossroads for years and have never needed their service. In fact I was thinking of canceling my membership. Then earlier this month the steering on my wife’s car failed and we needed a tow. And yesterday on vacation our battery died and we needed a new one. In both cases the very first question I was asked was: “Are you safe?” Yes. In both cases help was dispatched quickly. Both times our troubles were sorted out quickly turning potentially major issues into minor inconveniences. Companies like crossroads hear a lot of negatives when people are mad because they didn’t get their way but people rarely take the time to tell them when they’re doing a good job. Thank you crossroads for jobs well done.

  17. Understand one thing, when a car breaks down the customer will be frustrated and helpless. Helpline people’s positive and willing to help attitude towards the customer is the key factor in roadside assistance. And here I am saying it with my experience with the crossroads that in this area no one can beat crossroads.
    My spark plug lead was loose. That was the reason why my car had missing when trying to accelerate. I told the customer service rep about the missing. The minute she heard about the problem she said ohh! sir u just no need to worry! Relax! our mechanic will catch you in next ten minutes, and the mechanic had come in 15 minutes ,within 5 minutes he solved the problem and I drove my car to my destination.

  18. नई नई महिंद्रा kuv100 ली थी और एक रेस्ट्रॉन्ट में कहींचाभी गुमा दी बहुत ढूँढने के बाद क्रॉसरोडस को फोन किया (क्रॉसरोडस का कवरमैंने पिछली कार के समय से ले रखा था तो इस पर भी लिया हुआ था) हमेशा कीतरह वो टाइम पर आए और उन्होंने मेरी कार खोल के एक चाभी भी मुहैया करा दीसबसे बड़ी बात ये रही कि इस पूरे प्रोसेस में कार को एक खरोंच तक नहीं आई जोकि मैं डर रहा था क्योंकि नई कार की चिंता कुछ ज्यादा होती है इसीलिए मैंक्रॉस रोडस पे सबसे ज्यादा भरोसा करता हूँ हाँ कार की सेंट्रल लॉकिंग जरूरडिस्कनेक्ट करनी पड़ी थी क्योंकि उसका रिमोट भी चाभी के साथ गुम हुआ था।

  19. I can honestly say, I never think to come on here as most of what you read is always negative, yet both times (today being the second) I have had to all CROSSROADS I have found their staff to be pleasant and get the issue resolved without taking much time at all – happy to keep my membership.

  20. मेरी कार की बैटरी पुरानी थी और एक दिन इसने मेरे ऑफिस पहुँचने से पहले जहाँ से मैं अपना लंच पैक करवाता था वहाँ ही दम तोड़ दिया आसपास न कोई मैकेनिक न बैटरी की शॉप crossroads से बात की उन्होंने मेरी कार मॉडल और कुछ जानकारी पूछी और नई बैटरी भेजने का आश्वाशन दिया मुझे नई बैटरी लेनी ही थी तो मैंने हाँ कह दिया वो आये नई बैटरी लगाई कार स्टार्ट हुई और वो पुरानी बैटरी भी ले गए उसका पैसा उन्होंने नई बैटरी में कम कर दिया
    मैं बोहोत खुश हूँ

    मोहम्मद इकबाल दिल्ली

  21. Amazing work on my car. They checked everything thoroughly, answered all my questions about the car and the parts that they put in. They were also very friendly. They never lied to me. They never mistreated my car, they never lied to me about what was wrong with my car. Which is very uncommon in this time period. They were very available upon call, they never turned us away. That was nice. It was very calming as well and let me get other things done that I needed to do. They were very helpful, supportive and answered every question I had about what they were doing with my vehicle. It was very pleasant surprising on how nice and honest they were.

  22. Was travelling on a semi-rural road at night around 40km from Bareilly. Had to make a u turn – used a drive way and misjudged it and landed in the storm water ditch on the side. Called crossroads and they told me that the tow truck/van would reach in 30-40 minutes, well they came in time and pulled my car from the deep mud, and my car bumper was damaged and could not be repaired that time. They removed the bumper and placed it into my car. It was a great great help and from my call to solved problem total time was only one and a half hour. Hats off guys!

  23. We were in need of assistance on the highway, yesterday afternoon after engine failure. We called crossroads for assistance and were told that they would call for a tow truck to get us off the highway to a safer spot, they reached in a short time they had towed us in no time at all – no hassles – in a VERY cheerful and efficient manner.

  24. I am a NCR resident at Ghaziabad. Area where I live It has a very small population, and my Verna decided not to start as the batteries failed without notice. Within 30 minutes, help arrived in a huge car, started the Verna and gave me professional advice. It’s when you need help that you appreciate honest, professional service. Well done Crossroads and the men in the huge car

  25. I am using crossroads for quite a time to be precise more then 3 years and i am very happy with their service in delhi. Myself being a privilege member of crossroads have to shell out just 900 bucks for a year . Very prompt service i must say. Got to use them thrice in delhi and their service van reached me in just 20 mins of call every time.

  26. Crossroads guys did their jobs perfectly what has been promised for. It was an Independence Day night and they provided service to me which was more than sufficient for us. I would definitely recommend you guys to my friends. You guys rock. Keep up the good work. I am not sure why some people is writing crap about their service, may be they expect a lot and sometimes we have to understand their limitations too.

  27. Stranded with a flat tyre and missing the necessary tools to change it myself I called crossroads and the mechanic arrived within 15 minutes and changed the tyre with a minimum of fuss. This occurred today in sarojini at a shopping centre at around 6pm.
    I am happy with Crossroads service.

  28. Clutch went in the car so made a tow request on Crossroads app at 2.44pm yesterday and was told assistance would be there in approximately 1/2 hr. At 3.12 pm my cell rang and a tow guy asked my location he found me in a minute because i was on another side of road. They were fast and affordable and I didn’t find anything negative. So far, so good Service… Good Company.

  29. Ordered a tow truck through this App for 900/- after getting quotes from other companies that ranged from 1700-2200/- Was very happy with the price and the tow truck arrived within 30 minutes. Loved being able to see how long the tow truck was going to be.
    Crossroads people are good and this is very useful App.

  30. What can I say, very happy with the service that they provided for me. Even though the wait time was a little long, they kept me updated at every stage. Patrolman was friendly, even had a small lesson in auto electrics at 3am in the morning! They sorted out the problem with ease and get me back on the road on the way home to bed.
    Highly recommend, at least the CROSSROADS folks know what they’re talking about instead of resorting to a tow.

  31. 5 out of 5…My experience with crossroads roadside assist when I used this app for help on Monday was very very positive, from the girl who called back my SOS, to the guy who came to help & then organized a tow truck in a very unusual situation. Thank you very much I don’t know what we would have done without your help & kindness. You all went beyond the norm to help us.

  32. Yamuna express way par maine apni car puncture tyre pe chala di thi by god kya halat hui thi tyre ki, uske to parkhachche ud gaye the wo to bhala ho crossroads app downloaded thi kyunki mere paas to spare tyre bhi nahin tha. App se exact location pata lagana bahut aasaan tha to mechanic naye tyre lekr turant pahunch gaye.

  33. Bike ka engine fail hua highway ke beechobeech aur pareshan tha ki ab kya karun ek friend ne is app ke baare me bataya to request bheji aur wow they came in half hour. Meri bike unhone towing pe chadhai aur mujhe bhi drop kiya. Isse pahle to main RSA jaisa kuch jaanta hi nahin tha. Crossroad ka koi jawab nahin.

  34. Kisi bhi app ka success hona depend karta hai ki wo kitni friendly aur useful hai saath hi ussse milne wali service ya product customer ke liye kitna satisfactory rahta hai in saari baaton pe crossroads app khari utarti hai. I am always with you crossroads.

  35. Fast response key feature hai is crossroads ka or inki app ka. Aur company ka kya kahna bahut hi customer friendly helping staff hai. Ye app mere mobile ke wallpaper pe sabse upar rahti hai. Very very useful App.

  36. Everything listed in my plan was what I needed and was at a reasonable price. It was easy to set up all I really did was answer a few questions. The representative I spoke to was amazing and if I was unsure explained to me in detail. Was really daunting but I’m glad I called crossroads to help.

  37. Went online for a service request (Crossroads App) and had a man call back in 15 minutes asking my exact location, damn fast, He sorted out the car starting problem and gone it all happened in 30 minutes. Crossroads guys have a wealth of knowledge and saved me a lot of money for better roadside assistance cover than I previously had. I can recommend them.

  38. Awesome customer service you get through this crossroads services & crossroads app, and very patient & well mannered staff with great enthusiasm in their effort. 100% satisfied and the deals are great. Easy to made request, it took to sort less than half an hour certainly they are the leader in roadside assistance.

  39. Trying to start the car after a concert, I found the battery was dead. My own roadside assistance refused to help, I googled “Roadside Assistance” and found Crossroads. The app was easy to use. Payment was also easy to arrange. The mechanic was friendly and efficient. We were on the road home, within minutes of his arrival. I would definitely recommend this service.

  40. Were here within 16minutes of booking and got my car unlocked for me. So happy there is now a membership, free services are available to Crossroadians , Good work Crossroads!!!

  41. Do mahine pahle meri car ka accident ho gayi thi aur meri car tow karke mangwai gai thi poora kaam crossroads ne bahut hi behtar dhang se kiya tha maine wo car baad me bech di or ke doosri kharid li thi ab is car pe bhi unka cover hai par phone number se kabhi kabhi purani car ka account nikal aata tha kal hi sahi hua hai,Achhi company…Achhi Service… Thanks Crossroads

  42. Crossroads was delightful, friendly, professional, helpful and quite a joy to deal with. I was particularly impressed by how they remembered a query made at the beginning of the phone call over an hour later once other details had been dealt with. very effective reception persons.

  43. I really like the professionalism and the quality of the service as well as the employees were very well informed for my Toyota and my Honda Accord. So that was useful and convenient. I had three services done by them like fuel ran out flat tyre etc and they were in the time the customer desk told me only concern I have that they are good in delhi but sometimes on highways they delay service. But I am happy they are good

  44. Mera experience Crossroads ke saath bahut achcha raha hai. Do baar mujhe rescue request karni padi air dono hi baar bahut hi satisfactory work kiya gaya. Main to is company ke baare me sabko batata rahta hun mere jaanne walon ne bhi iska plan liya hai aur wo sab bhi khush hain.

  45. Crossroads ka total care plan kaafi achcha hai 1 year me 6 service free saath hi insurance aur medical expenses ka bhi cover hai. Saath hi topclass ki service hai. 2 sal me apni 2 gadiyon ki membership lekr main bahut khush hun.

  46. Crossroads ka total care plan kaafi achcha hai 1 year me 6 service free saath hi insurance aur medical expenses ka bhi cover hai. Saath hi topclass ki service hai.
    2 sal me apni 2 gadiyon ki membership lekr main bahut khush hun.